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WE HAVE ANSWERS

FREQUENTLY ASKED QUESTIONS

Doctor Using Digital Tablet

DO YOU TAKE MEDICAL INSURANCE FOR PAYMENT?

 We only accept cash, debit, and credit card.

HOW DO I ARRANGE TO BE TREATED IN MY HOME? 

Simply call or book online 

WHAT AREAS DO YOU SERVICE? 

We service Miami-Dade and Broward County.

WHAT AGE GROUP
IS SEEN?

Ages 16 and up i.e., Adolescents, Adults, and Geriatrics.

CAN I STILL BE SEEN IF I AM NOT A MEMBER?

Yes , we will still see you if you are not ready to commit to a monthly membership. However, this may change in the future once the practice becomes busy. Please call or schedule an appointment online

HOW SOON CAN I BE SEEN

We aim at providing clients with same or next-day visits. If you are sick and are experiencing issues, your provider will see you more often. Whether you need us the next day or in a month, we will be there. 

DO YOU COME OUT FOR EMERGENCY VISITS? 

NO, WE DO NOT PROVIDE EMERGENCY MEDICAL SERVICES. If it is a life-threatening emergency please call 911 or go to the nearest emergency room.

CAN I CONTACT AT HOME PRIMARY CARE AFTER HOURS AND HOW?

Of course! However, we are human and can’t guarantee 100 percent availability. That said, a reasonable expectation for availability would be appreciated.

Once you become a member you obtain a personal number directly to your provider. In which he/she is available by text or phone after hours for urgent matter. However, if it is not an urgent matter and can wait until the following business day this would be grateful. If it is an emergency we do advise to call 911.
 

WHO DOES THE MEMBERSHIP PLAN WORK BEST FOR?

It works especially well for those who want to participate in improving their health and staying well, including:

  • Patients desiring easy and direct communication with their health care provider.

  • Patients who want a clinician who provides personal care and truly cares for their patient.

  • Patients who want a health care provider to address the root cause of illness, not just treat the symptoms.

  • Patients who enjoy unhurried and extended visits.

  • People with busy lifestyles. Often issues can be addressed without the need for a visit (text, phone, email or video).

  • Those with high insurance premiums/high-deductible health plans or healthcare sharing plans.

  • Self-insured business owners seeking to provide their employees with affordable health care while improving their well-being, simultaneously reducing health care spending.

WHAT IF I HAVE A LOT OF MEDICAL ISSUES?

We want to help you manage your conditions and keep you feeling your best. Membership prices are not based on a number of existing medical conditions.

DO YOU HAVE ANY OFFERS OR DISCOUNTS?

YES! We are currently offering 10% off all membership plans that are paid annually. In addition, family members who sign up for monthly membership get 5% off plan.

WHAT'S INCLUDED IN MY MEMBERSHIP?

Your monthly membership provides huge savings for primary care services such as:

  • Unlimited Office Visits

  • Annual screenings 

  • Annual Routine Labs

  • Treatment of acute/chronic illnesses

  • Direct access to your health care provider

  • Same/next day visits

  • No cost office procedures (EKG, Spirometry, Body Fat Analysis, Incision & Drainage, Ear Wax Removal, etc)

  • Wholesale Medication Prices

  • Discounted Diagnostic Imaging

  • Discounted House Visits

  • Monthly monitoring & support from our medical experts

WHAT IS NOT INCLUDED IN THE MEMBERSHIP?

  • Other Labs

  • Diagnostic Imaging

  • Medications

  • Pathology

*Huge Discounts are provided for these services

I HAVE GREAT INSURANCE, WHY SHOULD I JOIN?

Great insurance does not equate to “great” health care. Visits covered by insurance are normally rushed in 15 mins or less, while patients are only allowed to discuss 1 or 2 problems and have to return for another appointment. With AHPC Direct Primary Care, you will receive the high-quality, personal, and accessible care you need with extended appointment times and access to your providers via phone, text, or email.

SHOULD I STILL HAVE INSURANCE?

Yes. While At Home Primary Care provides excellent care and access that keeps clients healthy and prevent the need for costly medical services, we still recommend that all clients have at least a high deductible health plan to cover events such as hospitalizations, major surgeries, diagnostic imaging, labs, or extensive specialist treatments.

DO I SIGN A CONTRACT WITH MY MEMBERSHIP? WHAT IF I DECIDE TO CANCEL?

Although there will be agreements to sign when you first join, you will NOT be required to sign a contract that commits you to a certain time frame. Accounts must be paid in a timely manner to maintain membership services. We expect an open, honest, and respectful relationship with our patients. We ask you to give us a 30-day notice if you wish to cancel. We understand that things happen. If you choose to rejoin, we will gladly welcome you back.

DO I REALLY GET TO SPEAK TO MY HEALTH PROVIDER IF I CALL?

Yes, during office hours you may speak to an assistant however if you leave a message your provider will personally respond. Once you become a member you will get the provider's private direct number for urgent matters. 

WILL I HAVE THE SAME PROVIDER EVERY VISIT? 

We make every effort to provide the same provider to you for each visit.

THIS SEEMS TOO GOOD. IS THERE A CATCH?

No. This is the real thing. Quality healthcare the way you want it. This is just how healthcare looks when the middle-man is cut out. Keeping payment directly between the patient and the health care provider. This keeps the price low and the care high